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| SEO Services in Dubai |
In today’s time, digital marketing holds high importance for all businesses of all sizes. If your business is not present online, you are not just losing the opportunity to interact with existing customers, but also throwing away the chance to get new ones. In addition to this, digital marketing companies in Dubai say that it is highly important for your business to actively participate and connect to your customers online.
Word-of-mouth marketing holds a remarkable power for your business. Nowadays, online reviews are considered to be the new and improved version of word-of-mouth marketing. In relation to this, Google and other review sites such as Yelp show business ratings along with the business listing as part of the local SEO. This makes the decision-making process easier for customers. They are able to see how your customers have rated your business, and also see the number of reviews you have received. This makes a lot of sense from a potential customer’s perspective as it gives them valuable information to compare and make a decision.
However, not all reviews are positive, so how do you deal with negative reviews? Here are some proven tips according to SEO agencies in Dubai:
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| SEO Specialist |
1. Respond quickly (within 24 hours)
From the customer’s perspective, it was important enough to post a public review, so make sure to treat it as urgent. Respond as soon as possible to show that you are in tune with customer feedback and that you are an active participant in your business.
2. Be pleasant and thank the guest
Make sure to maintain a positive tone and if possible, address the customer by name. Thank him/her for taking the time to write a review. It is also important to lessen the tension by being appreciative of the feedback. In addition to this, respond publicly when possible so others can see that you are a brand that takes its customer service seriously.
3. Offer to make it right
One of the most important things in responding to negative reviews is to offer to make your wrongs right. For instance, if a customer was unhappy with their meal, invite them in for a free dinner on the house, and put your best chef on it. This gesture shows that you are willing to go the extra mile to make things right.
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